Hi there! I'm the Correspondent of Cool at B-Squared, where cool ideas and cool promotional products are what we do best! I've been part of the B-Squared family for 11 years, and I absolutely love my work family. B-Squared is an amazing, fun place to work, and the generosity of this company is truly overwhelming. It's more than just a job to me; it's a place where I feel appreciated, supported, and proud to be part of something special. I give my job everything I have because I genuinely love what I do, and I love coming to work every day!
At B-Squared, everyone has a unique job title, and we do things a little differently because being cool is part of who we are!
As the Correspondent of Cool, I'm often the connection point between our customers, sales team, and vendors. I keep our customers informed every step of the way, from confirming that their orders have been placed to sending proofs for approval, sharing ship dates, and communicating any issues that may come up. If there's a problem with an order, I'm on it! My goal is to keep everything running smoothly, make sure our customers know what's happening, and find solutions when things don't go as planned. Great customer service is all about communication, patience, and making people feel taken care of.
One thing I strongly believe is that respect is earned, not given. I believe in showing up, putting in the effort, treating people right, and standing behind my work. I give my best because I take pride in what I do, value the people I work with, and believe that how you treat others says a lot about who you are.
Outside of work, I'm married and a proud mom of two wonderful children, Elisabeth and Taylor, who both live in Columbus, Ohio. During the summer, when the weather cooperates, I love visiting them every other weekend. Family has always been a big part of my life, and I come from a family of 12 siblings — six girls and six boys!
I'm also a proud sports fan! You'll find me cheering for the Cleveland Guardians, Ohio State Buckeyes football, and the Cleveland Browns. Win or lose, I'm a fan through and through! When I'm not watching my favorite teams, I enjoy trying my luck at the slot machines and playing the Ohio Lottery. You never know when Lady Luck might show up!
One of the proudest moments of my career came in 2025 when I received the TASA CSR of the Year Award, selected from more than 800 customer service representatives. The best part was that I had absolutely no idea it was coming! Traveling to Las Vegas with my team to accept the award was one of the best experiences of my life and a memory I'll treasure forever.
Connect with Chris:
Email: chris@bsquared.cool